Refund policy

Returns & Refunds Policy

Elegidos con Propósito
Last updated: November 7, 2026

Thank you for shopping at Elegidos con Propósito. If you are not fully satisfied with your purchase, this policy explains how returns, exchanges, and refunds work in our store.

1. Return Window

You have 30 days from the date you receive your order to request a return or exchange. Requests made after 30 days cannot be accepted.

2. Item Condition

To be eligible for a return, items must be unworn, unwashed, and in their original condition, with all tags attached. Items that show signs of use, washing, or damage caused by the customer cannot be returned.

3. Personalized and Custom Items

Personalized and custom-made items are final sale and cannot be returned or exchanged, because they are made specifically for you. The only exception is if the item arrives defective, damaged, or with a printing error — in that case, contact us within 7 days of delivery and we will replace it or refund you.

4. Defective or Incorrect Items

If your order arrives defective, damaged, or different from what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We will replace the item or issue a full refund, and we will cover the return shipping in these cases.

5. Return Shipping

For returns that are not caused by our error, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method; we are not responsible for return packages lost in transit.

6. How to Start a Return

Contact us before sending anything back, through our online store or by email at elegidosyescogidos@gmail.com, with your order number and the reason for the return. We will reply with the return instructions and address. Items sent back without prior authorization cannot be accepted.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5 to 10 business days after approval. Shipping charges from the original order are non-refundable, except when the return is due to our error.

8. Exchanges

If you need a different size of a non-personalized item, contact us within the 30-day window and we will arrange the exchange, subject to availability. The customer is responsible for return shipping on size exchanges.

If you have any questions about this policy, please contact us through our online store. Our team will be happy to assist you.